Return And Refund Policy

At TesCybermods, we value your satisfaction with our products and aim to provide a seamless return and refund process. Please read our policy carefully to understand your options and responsibilities.

30-Day Return Window
We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, you can initiate a return within this period.

Return Eligibility

Orders exceed 1 months do not accept return or exchange of goods
Orders only accept return or exchange of goods within 30 days;
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags or labels, and in its original packaging. You'll also need to provide a receipt or proof of purchase.

Return Process

If your item arrives damaged or defective, please email us a clear picture or video of the damaged item with your order number within 14 days of delivery. Upon receipt of your information, it will take us 3 business days to file a claim with the carrier, and we will arrange a new replacement or refund.
Start a return by visiting your account at https://www.TesCybermods.com/account.

Return Shipping
To return a product for a non-quality issue, we would require you to pay the shipping fee for the return. Besides, you will be charged a 25% restocking fee based on the retail price of the product. This amount will be deducted from your refund.
Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 25% restocking fee.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Non-Returnable Items
TesCyberMods does not refund for any used and/or installed vehicle accessories, broken or incomplete kits, items absent of their original packaging, and free gift.

Exchanges
You can exchange it for a new one if the product you received has any quality problems or damage in 30 days. Please take a photo to show our support staff the problems. We will give a response in time and solve your problem. The returned product must be unused and in the original packaging. Upon receiving the returned item, we may send a new one or refund.

Contact Us
If you have any questions or need assistance with the return process, please contact our customer support team at service@tescybermods.com or use the Live Chat. Items sent back to us without first requesting a return will not be accepted.


Refund Instructions (IF APPLICABLE)

You will be responsible for paying the freight of the returned goods, as well as the possible customs duties and other expenses. Freight is non refundable. If you receive a refund, the return freight will be deducted from your refund.
For an item to be eligible for a return, it must remain in the condition it was received: unused, unworn, tagged, and in its original packaging.
Before initiating a return, please reach out to us at service@tescybermods.com. You can expect a response from us within 1 business day. Once your return is accepted, we will share detailed instructions for your return process. Please provide us with the tracking number and your order number once the return shipment has been arranged.
Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund in the form of your original payment. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund. Please allow 3-5 business days for the refund to be fully processed.

TesCyberMods will respond to all your request regarding return and refund within 48 hours.

Refunds On Sale Item
All Sale are final, item on sale are not refundable unless defective/damaged items received.