Shipping Policy

Shipping Policy

Thanks for shopping with www.tescybermods.com. International shipping might experience delay due to covid-19. to keep track of your order, contact service@tescybermods.com so we can provide you the order’s tracking number.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 3-10 working days of order confirmation/payment. Orders placed over the weekend will be shipped within the next working day.
• Our warehouse only operates on Monday – Saturday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email service@tescybermods.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Tax

All product prices on the website are tax-included, and no additional taxes will be charged.

Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at service@tescybermods.com if you believe you have provided an incorrect shipping address.

Lost/Stolen Packages:
Best Trends Online Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page.

If you have any further questions on how to do this please reach out to our customer support team at 

Email: service@tescybermods.com

Address: Room 211, No. 50 Yushui Street, Tianhe District, Guangzhou City, Guangdong Province

US Local phone: (657) 565-1007

Oversea Team: +8618529381035